EXPERT CROWD CONTROL SECURITY FOR EVENTS OF ALL SIZES

At Always Synergy, we provide professional crowd control security services across Sydney, Brisbane, Melbourne, and Canberra. Our licensed crowd controllers and event security guards ensure your venue, festival, or corporate event runs safely and smoothly. With 14+ consecutive years of award-winning service and government approval, we’re the trusted choice for major events throughout Australia. Available 24/7/365, our team of trained operatives responds quickly and effectively to keep your guests safe and your event on track.

WHY CROWD CONTROL SECURITY MATTERS FOR YOUR EVENT

We’ve been protecting events across Australia since 1999, and we’ve seen firsthand how proper crowd control makes all the difference. Over the years, event organisers have told us the same thing. Our crowd controllers don’t just manage crowds. They create a welcoming, safe environment that lets organisers focus on what they do best. That’s what great crowd control security should do.

Whether you’re running a music festival at Sydney Olympic Park, a corporate function in Brisbane’s CBD, or a sporting event in Canberra, the challenge is the same. You need experienced crowd controllers who can read situations before they escalate. You need security guards who are professional, approachable, and trained to handle anything. Most importantly, you need a team that becomes an extension of your organisation.

The biggest concern we hear from event organisers is simple: “What if something goes wrong?” That’s exactly why we exist. Our crowd control security services give you peace of mind. We handle the safety, so you can focus on delivering an exceptional event. With government approval across NSW, QLD, VIC, and ACT, we bring 25+ years of expertise to every venue we protect.

OUR COMPREHENSIVE CROWD CONTROL SECURITY SERVICES

At Always Synergy, we deliver tailored crowd control solutions for every type of event. Our services are designed to meet your specific needs, whether you’re hosting an intimate corporate gathering or a major public festival. Each service is backed by our ISO-certified Quality and Safety Management Systems and delivered by government-licensed professionals.

Security and Event Management

We provide end-to-end security coordination for your event. Our crowd controllers work seamlessly with your team to manage entry points, monitor crowd behaviour, and respond to incidents. We conduct mandatory site-specific risk assessments before every event. This ensures our security guards understand your venue layout, potential hazards, and emergency procedures. Our dedicated client managers oversee every detail, giving you a single point of contact throughout your event.

Crowd Controllers and Door Security

Our licensed crowd controllers are trained in violence prevention management and conflict de-escalation. They maintain safe crowd flow, prevent overcrowding, and manage queue lines efficiently. Each crowd controller understands their legal powers and responsibilities under Australian law. They’re well-versed in the Security Industry Act, Liquor Act, and Occupational Health and Safety regulations. Professional, approachable, and alert, that’s how our team operates at every venue.

A security guard wearing a black jacket labeled “SECURITY” on the back, standing in front of a brightly lit blue background while communicating through an earpiece.

Turnstile and Access Control

Managing who enters your event is critical to safety and capacity compliance. Our turnstile attendants and access control personnel ensure smooth entry for guests. They verify tickets, check identification where required, and maintain accurate attendance records. Using the latest technology including smartphones and, tablets, our team processes entries efficiently. This reduces wait times and creates a positive first impression for your guests.

Ticket Issuance and Collection

We can handle all aspects of ticketing at your event entry points. Our trained personnel issue tickets, collect pre-purchased tickets, and manage will-call services. They’re capable to handle cash transactions securely and process digital tickets seamlessly. Our team works quickly to keep lines moving while maintaining accuracy.

A security guard confronting a group of anxious shoppers holding “Black Friday” flyers at a store entrance, with expressions of urgency and tension as they try to enter.

Corporate Hosting and VIP Security

High-profile events require a different approach to crowd control security. Our corporate hosting personnel provide discreet, professional security for VIP areas and executive functions. They manage guest lists, coordinate with event staff, and ensure your distinguished guests feel welcomed and protected. We can provide close personal protection services when required. Our team understands the balance between security and hospitality.

PR and Usher Personnel

First impressions matter at any event. Our PR and usher personnel combine security awareness with customer service excellence. They greet guests warmly, provide directions, and assist with seating arrangements. While maintaining a welcoming presence, they remain vigilant for security concerns. This dual role ensures your guests feel both safe and valued throughout your event.

Two security personnel in black suits and sunglasses standing indoors, maintaining a professional and alert posture in a modern corporate setting.

Mobile Patrol and Perimeter Security

Large venues and outdoor events require comprehensive perimeter monitoring. Our mobile patrol units cover extensive grounds. They conduct regular patrols, check access points, and respond rapidly to incidents anywhere on site. This visible security presence deters potential problems before they start. Our patrol teams communicate constantly with static guards to maintain complete site awareness.

Emergency Response and Incident Management

When incidents occur, response time is everything. Our crowd controllers are trained in emergency procedures and first response protocols. They can coordinate evacuations, manage medical emergencies, and liaise with police and ambulance services. Every incident is documented thoroughly using our electronic reporting systems. We provide detailed incident reports within 24 hours of your event. This documentation protects you and helps improve security for future events.

A uniformed security officer sitting inside a vehicle, focused on using a smartphone, possibly coordinating or reporting an incident.

Legal Compliance and Professional Standards

Our crowd controllers across Sydney, Brisbane, Melbourne, and Canberra understand their legal powers and responsibilities. Every security guard is well-versed in the relevant legislation that governs their work. This includes the Security Industry Act & Regulation, Enclosed Lands Protection Act, and Weapons Prohibition Act. They also know the Liquor & Registered Clubs Acts, Smoke-Free Environment Act, and Occupational Health & Safety Act inside out.

This legal knowledge protects you and your guests. Our crowd control security team operates within the law at all times. They understand their powers of arrest and when to involve police. This professional approach minimises your liability and ensures incidents are handled correctly.

A female security officer wearing a headset and holding a tablet while speaking and gesturing during a team briefing in a security control room.

COMMON QUESTIONS WE ANSWER

Q. How many crowd controllers do I need?

We assess your venue capacity, event type, and risk factors to recommend appropriate staffing levels.

Q. Are your guards licensed?

Yes, all our crowd controllers hold current security licenses in their operating state. We’re government-approved in NSW and QLD.

Q. Can you work with our existing security team?

Absolutely. We integrate seamlessly with your current arrangements and follow your established protocols.

Q. What if I need to change numbers last minute?

Our pool of trained operatives means we can scale up or down with minimal notice.

TRUSTED ACROSS AUSTRALIA FOR OVER 25 YEARS AWARD-WINNING SERVICE YOU CAN RELY ON

We’ve earned the Australian Achievers Award for Excellence in Customer Service every year from 2011 to 2024. That’s 14+ consecutive years of recognised excellence. In 2006, we became the first security company to reach the finals of the Telstra Business Awards. These aren’t just plaques on our wall. They represent our commitment to delivering exceptional crowd control security at every event we protect.

Government-Approved and Fully Licensed

Always Synergy holds master security licenses across NSW, QLD, VIC, and ACT. We’re a government-approved service provider in New South Wales and Queensland. Our public liability insurance and ISO certifications give you complete peace of mind. Every crowd controller carries current security licenses and undergoes regular compliance checks. We meet and exceed all regulatory requirements in every state we operate.

Proven Experience Across Diverse Sectors

Our crowd controllers have managed security across healthcare facilities, retail centres, corporate offices, and entertainment venues. We’ve successfully coordinated crowd control for sporting events, festivals, and large-scale gatherings throughout NSW, QLD, VIC, and ACT. Our client retention rate is one of the highest in the security industry. Organisations trust us year after year because we deliver consistent, professional service.

The official coat of arms of Australia featuring a kangaroo and an emu supporting a shield with six state emblems, topped with a seven-pointed star and surrounded by golden wattle.

Local Expertise Across Four States

We’re not a one-size-fits-all security provider. Our teams understand the unique requirements of each location we serve. In Sydney, we know the challenges of CBD events and beachside festivals. Our Brisbane team understands Queensland’s specific licensing and liquor laws. Melbourne’s cultural events require a different approach than Canberra’s government functions. This local knowledge ensures our crowd control security adapts to your specific environment.

Community Commitment

We believe in giving back to the communities we protect. Always Synergy actively supports local charities and community organisations across Australia. We provide security services for charitable events and sponsor local initiatives. Our involvement goes beyond business. We’re invested in making our communities safer and stronger. When you choose Always Synergy, you’re supporting a company that cares about more than just profit.

A yellow certificate graphic for the 2023 Australian Achiever Awards, featuring the text “Highly Recommended – Excellence in Customer Service.

Rigorous Training and Quality Assurance

Every crowd controller undergoes comprehensive induction beyond basic security training. We conduct mandatory Violence Prevention Management Training for all operatives. Our staff learn incident management, conflict de-escalation, and emergency response procedures. Regular spot checks and mystery guest visits ensure consistent service quality. We don’t just train our team once. Continuous improvement is built into everything we do.

We Become an Extension of Your Team

When you employ Always Synergy, we don’t just provide crowd controllers. We become an extension of your organisation. Our security guards integrate seamlessly with your existing team and can wear uniforms of your choice. We take your business as seriously as you do. Before any event, we take time to understand your specific security requirements. Then we align crowd controllers with the right experience and skills to meet your needs. This personalised approach means you get security guards who understand your venue, your guests, and your expectations.

Three professional security agents in black suits and sunglasses standing in an elevator, wearing earpieces and maintaining a serious, alert demeanor.

Comprehensive Quality and Safety Systems

Always Synergy operates under a comprehensive Quality and OHS Management System. Every crowd controller is inducted into this system before they work their first event. Our staff are trained in identifying potential hazards and areas for improvement. They know how to manage incidents and report them properly.

This systematic approach ensures consistent service quality across all our locations. Whether your event is in Sydney or Canberra, you get the same high standards. Our commitment to safety protects your guests, your staff, and your reputation.

A professional man and woman sitting at a desk engaged in a serious discussion, reviewing documents and notes together in an office setting.

READY TO SECURE YOUR EVENT?

Getting professional crowd control security for your event is straightforward. Contact Always Synergy today for a free, no-obligation quote. We’ll assess your specific requirements and provide a tailored security solution that fits your budget and timeline.

Our team is available 24/7/365 because events don’t just happen during business hours. Whether you’re planning months ahead or need urgent crowd controllers for an upcoming event, we respond quickly. Call us now on 1300 479 637 or request your free quote online.

Service Coverage: Sydney | Brisbane | Melbourne | Canberra
Call 1300 479 637 – Speak directly with our security consultants
Email – Contact us through our website inquiry form below
Visit Our Head Office – 32-34 Dickson Avenue, Artarmon NSW 2064

“We have developed a close professional working relationship with Synergy over the last decade, together we have contributed greatly to improved safety for staff and visitors at St Vincent’s Hospital”

Security Manager – St Vincents Public & Private Hospitals

” Synergy Protection Agency has serviced our needs for some years now and has done so in the upmost professional manner”

Centre Manager – Eastwood Shopping Centre

“Over the last 10 years, Synergy has given us an excellent and professional service; responding immediately and efficiently at all times and in all circumstances”

Director of Nursing – Mater Hospital

“Synergy staff are well presented and trained, respond promptly to issues that arise, and are always available to meet our needs”

Operations Manager – Guildford Leagues Club